Frequently Asked Questions
- What is Rondout Savings Bank’s Routing or ABA Number?
- What does FDIC insured mean?
- How do I change my address with Rondout Savings Bank?
- How can I access account information after banking hours?
- What can I do if I forget my login ID/password?
- What can I do if I forget my answer(s) to challenge question(s)?
- Should I submit personal, confidential information through email?
- Who should I contact if my debit card is lost or stolen?
- How can I reorder checks?
- How do I place a stop payment?
- How can I transfer funds?
- How do I renew a Certificate of Deposit?
- How is Rondout Savings Bank regulated?
The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government that protects depositors of insured banks against the loss of their deposits if an insured bank fails. Deposits at Rondout Savings Bank are insured by the FDIC up to the maximum amount allowed by law. The standard insurance amount is $250,000 per depositor per insured bank for each account ownership category. Deposits maintained in different categories of legal ownership at the same bank can be separately insured. Therefore, it is possible to have deposits of more than $250,000 at an insured bank and still be fully insured. To determine if your specific deposits are fully insured, please visit the FDIC’s website at www.fdic.gov/edie.
To update the address on your account(s), we encourage you to visit your nearest branch location and complete the change in person, if possible. If you aren’t able to visit a branch location, contact Customer Service at 845-331-0073 during normal banking hours and we will mail you a change of address form which will need to be filled out, then mailed back to:
Rondout Savings Bank
Kingston, NY 12401
Please allow 7 to 10 business days for your request to be processed.
You can call AccountLink, our 24-hour Telephone Banking service at 845-331-5285 or sign up for our online banking services at our home page on the web site: www.rondoutbank.com.
You can click on the “Forgot Password link located under the Access ID box on the home page of our web site. You will need to know your Access ID for this to work and will not work if the account is already locked out. An email is sent to the address we have on file with instructions.
If you cannot remember the answers to your multi-factor authentication questions, the MFA account will need to be reset. To establish new challenge questions and answers, please contact Customer Service at 845-331-0073 during normal banking hours.
NOTE: After three failed sign in attempts of the password OR the challenge questions, your account will be locked out and must be reset by a bank employee. In addition, if you have not logged in to your account at least once in over a 90 day period, the account will be deleted due to inactivity and you will need to be enrolled manually or you can enroll online.
Rondout Savings Bank will NEVER request a customer's personal information (bank card number, account number, social security number, personal identification number or password) through email or by phone. If you should ever receive an email or phone call requesting your personal, confidential information that appears to be from Rondout Savings Bank, DO NOT respond and contact the Bank immediately at 845-331-0073 during normal banking hours.
You should contact the Bank immediately at 845-331-0073 or as soon as possible. If it is after normal banking hours, please call our toll free number: 800-554-8969.
Checks reorders can be placed online or at one of our convenient branch locations. To order online click on the Reorder Checks link on the left side of this page or click here.
You can make stop payments by visiting your local branch, or by calling Customer Service at 845-331-0073 during normal banking hours.
You can transfer funds 24/7 via online banking. You can also visit your local branch or call AccountLink, our 24-hour Telephone Banking service at 845-331-5285.
Prior to your maturity date, you will receive a Certificate of Deposit (CD) renewal notice in the mail. You will have a 10-day grace period after the maturity date, during which you can select a different account term or deposit additional funds. To renew your CD, simply visit your local branch or mail your signed maturity notice and passbook to:
Rondout Savings Bank
Kingston, NY 12401
New York State Department of Financial Services
The New York State Department of Financial Services, created by combining the New York Banking and Insurance Departments aims to modernize regulatory oversight of the financial industry. For more information visit: www.dfs.ny.gov
Federal Deposit Insurance Corporation (FDIC)
The Federal Insurance Corporation (FDIC) is an independent agency created by Congress to maintain stability and public confidence in the nations's financial system by:
- Insuring deposits,
- Examining and supervising financial institutions for safety and soundness and consumer protection
- Managing receiverships.
The FDIC is a recognized leader in promoting sound public policies, addressing risks in the nation's financial system, and carrying out its insurance, supervisory, consumer protection, and receivership management responsibilities. For more information visit: www.fdic.gov